FAQs

All orders are shipped out within 1-3 days, on business days only. Business days are Monday to Friday. Please take this into account when placing orders over the weekend.

All purchases will receive an order confirmation email within 30 minutes of being placed. If you have not received your order confirmation email, please check your spam or junk mail folder.

Alternatively, you can login to your account to check the order status. If you do not have an account yet, please feel free to create a new account.

• The Netherlands 1-2 business days

• Europe 1-2 business days

• USA and Canada 3-5 business days

• Asia Pacific 3-5 business days

• Rest of the World 4-6 business days

* Transit Times depend on the final delivery postcode. Deliveries to remote areas may take longer.

Yes, we require proof of delivery. This is to ensure the safe arrival of your purchase.

You can check the final delivery cost for your order in the shopping cart. Shipping costs are weight based calculated.

Books are packed in special book boxes.
Prints and originals are first wrapped in a plastic sleeve and then securely packed in sturdy cardboard envelopes or postal tubes.

• Please inspect your order before signing for it or as soon as possible afterwards.
• If goods are damaged at the time you receive them please refuse delivery or to accept the goods in question.
• If your item is damaged it is important that you let us know as soon as possible. In order to do so contact our customer service department at; support@kintaro-publishing.com

All orders are dispatched from our warehouse in the Netherlands.

At Kintaro, we take pride in everything we do. We work with the best artists, the best printers, and use the best paper. But equally as important is making sure that your purchase makes it to you safe and sound. After years of experimentation, we have a select group of suppliers we work with. These suppliers are fast, reliable, and ensure you get your parcel in the condition it left us. 

Orders are packed and shipped out in 2-3 days, with most parcels to Europe and the United States arriving in 2-3 days. All packages require identification verification upon delivery, to ensure no package pirates commandeer your purchase.   

All our deliveries are sent using track-and-trace. In the unlikely event that your parcel goes missing, we will work with the supplier to locate it and provide you with a replacement at no additional charge. Our goal is to get your order to you as quickly and effortlessly as possible, so you will be enjoying your new book or print in no time. 

When your order is shipped you will receive an email which confirms dispatch and also includes your order tracking information. If you have not received this email then please check your spam or junk mail folder.

DHL Express gives you maximum flexibility with DHL On Demand Delivery. You decide how, where and when you would like to receive your parcel. No more waiting at home, you choose the delivery date that suits you best. You can also have your parcel delivered at a DHL Service Point.

Mastercard/Maestro/Visa/American Express/Shop Pay/Apple Pay/Google Pay/PayPal/iDEAL

Yes, our payments are fully PCI* compliant and supports 3D Secure checkouts.

* Payment card industry data security standard.

No, we work with pre-payment only. This means that we’ll send your order after we receive the payment.

Discount codes are not applicable to our latest publications, as well as on Combo Deals.

Once the coupon is bought we’ll send the unique code to the email address you provided. This code can then be entered during the secure checkout process on our web store.

After your purchase of the coupon you’ll receive an email with a link to download the high-resolution image of the gift coupon. You can opt to print the image yourself or send the link to anyone over email. Send along the unique coupon code and the recipient can redeem the gift coupon directly on our web store.

The artists featured on our website have contributed all in there unique way to what makes tattooing an art form today.
To support their artistic existence they receive 60% revenue from print sales.

We are a global company and we have chosen a number of countries to deny access to our website.
The predominant reason for this is to protect the artists we represent and the artworks they create against piracy.

Kintaro Publishing
Van Helmontstraat 23
Unit 10
3029 AA   Rotterdam
The Netherlands

office@kintaro-publishing.com

Kintaro Publishing can process personal data about you, because you use the services of Kintaro Publishing, and / or because you provide this to Kintaro Publishing when filling out a contact form on the website. Kintaro Publishing can process the following personal data:

Your first and last name
Your address
Your phone number
Your e-mail address
Your IP address

Kintaro Publishing processes your personal data to be able to contact you by telephone if you request it, and / or to be able to contact you in writing (by e-mail and / or by post) if you can not be reached by telephone.

Kintaro Publishing does not store your personal data for longer than is strictly necessary to achieve the goals for which your data is collected. Your data will not be stored for more than a year if no agreement is reached with you.

Kintaro Publishing provides your personal data only to third parties if this is necessary for the execution of an agreement with you, or to comply with a legal obligation.

On the website of Kintaro Publishing general visitor data is kept, including the IP address of your computer and the time of the request and data that your browser sends. This data is used for analyses of visitor and click behaviour on the website. Kintaro Publishing uses this information for the operation of the website to improve. This data is anonymised as much as possible and is not provided to third parties.

Kintaro Publishing uses Google Analytics to track how users use the website and how effective the Adwords ads from Kintaro Publishing on Google search result pages are.

Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. Kintaro Publishing has no influence on this.

Kintaro Publishing did not allow Google to use Analytics information obtained through Kintaro Publishing for other Google services.

You have the right to view, correct or delete your personal data. You can send a request for access, correction or deletion to info@kintaro-publishing.com. Kintaro Publishing will respond to your request as soon as possible, but within four weeks.

Kintaro Publishing takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. The website of Kintaro Publishing uses a reliable SSL Certificate to ensure that your personal information does not fall into the wrong hands.

Kintaro Publishing
Van Helmontstraat 23
Unit
103029 AA Rotterdam
The Netherlands

E-mail address: office@kintaro-publishing.com

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Summer Holiday

We are out of the office due to Summer Holiday from July 19 until August 2 // Order deadline Friday, July 16, 13:00 Central European Time // Please note that orders will be processed upon our return.

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