Shipping and handling
When will my order be shipped?
We are shipping orders every Monday and Thursday (except for holidays).
Will I receive a notification that my order has been shipped?
Yes, when your order is shipped you will receive an email which confirms dispatch and also includes your order tracking information. If you have not received this email then please check your spam filter.
How long does delivery take?
• Domestic orders 1-2 working days
• EU countries orders 2-4 working days*
• Non-EU countries orders 3-5
* These transit times are an estimation in working days, starting after the parcels leave the international sorting centre in The Netherlands
Do I need to sign for my order?
Yes, we require proof of delivery. This is to ensure the safe arrival of your purchase.
How much will you charge me for the shipping costs?
You can check the final delivery cost for your order in the shopping cart. Free delivery may be occasionally offered to our customers.
What packaging will my order be shipped in?
Books are packed in special book boxes.
Prints and originals are first wrapped in a plastic sleeve and then securely packed in sturdy cardboard envelopes or postal tubes.
What happens if my order arrived damaged?
• Please inspect your order before signing for it or as soon as possible afterwards.
• If goods are damaged at the time you receive them please refuse delivery or to accept the goods in question.
• If your item is damaged it is important that you let us know as soon as possible. In order to do so contact our customer service department at; email@example.com
Track my order
How do I track my order?
When your order is shipped you will receive an email which confirms dispatch and also includes your order tracking information.
What are my payment options?
Mastercard/Maestro/Visa/American Express/Shop Pay/Apple Pay/Google Pay/PayPal/iDEAL
Is it safe to pay by credit card online?
Yes, our payments are fully PCI* compliant and supports 3D Secure checkouts.
* Payment card industry data security standard.
Can I pay after receiving my order?
No, we work with pre-payment only. This means that we’ll send your order after we receive the payment.
Why is my discount code not working?
Discount codes are not applicable to our latest publications, as well as on Combo Deals.
How to redeem a Kintaro Publishing gift coupon?
Once the coupon is bought we’ll send the unique code to the email address you provided. This code can then be entered during the secure checkout process on our web store.
How can I send a gift coupon to friends and family?
After your purchase of the coupon you’ll receive an email with a link to download the high-resolution image of the gift coupon. You can opt to print the image yourself or send the link to anyone over email. Send along the unique coupon code and the recipient can redeem the gift coupon directly on our web store.
Good to know
In addition some information you should know:
The artists featured on our website have contributed all in there unique way to what makes tattooing an art form today.
To support their artistic existence they receive 60% revenue from print sales.
Why do some countries do not have access to your website?
We are a global company and we have chosen a number of countries to deny access to our website.
The predominant reason for this is to protect the artists we represent and the artworks they create against piracy.
Contact us for sales enquiries and press releases:
Van Helmontstraat 23
3029 AA Rotterdam
Van Helmontstraat 23
3029 AA Rotterdam
Tel: +31 649 09 18 81
PERSONAL DATA PROCESSED
Kintaro Publishing can process personal data about you, because you use the services of Kintaro Publishing, and / or because you provide this to Kintaro Publishing when filling out a contact form on the website. Kintaro Publishing can process the following personal data:
Your first and last name
Your phone number
Your e-mail address
Your IP address
WHY KINTARO PUBLISHING NEEDS DATA
Kintaro Publishing processes your personal data to be able to contact you by telephone if you request it, and / or to be able to contact you in writing (by e-mail and / or by post) if you can not be reached by telephone.
HOW LONG KINTARO PUBLISHING STORING YOUR DETAILS
Kintaro Publishing does not store your personal data for longer than is strictly necessary to achieve the goals for which your data is collected. Your data will not be stored for more than a year if no agreement is reached with you.
SHARE WITH OTHERS
Kintaro Publishing provides your personal data only to third parties if this is necessary for the execution of an agreement with you, or to comply with a legal obligation.
MAPPING WEBSITE VISIT
On the website of Kintaro Publishing general visitor data is kept, including the IP address of your computer and the time of the request and data that your browser sends. This data is used for analyses of visitor and click behaviour on the website. Kintaro Publishing uses this information for the operation of the website to improve. This data is anonymised as much as possible and is not provided to third parties.
Kintaro Publishing uses Google Analytics to track how users use the website and how effective the Adwords ads from Kintaro Publishing on Google search result pages are.
Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. Kintaro Publishing has no influence on this.
Kintaro Publishing did not allow Google to use Analytics information obtained through Kintaro Publishing for other Google services.
SEE, CUSTOMIZE OR REMOVAL DATA
You have the right to view, correct or delete your personal data. You can send a request for access, correction or deletion to firstname.lastname@example.org. Kintaro Publishing will respond to your request as soon as possible, but within four weeks.
Kintaro Publishing takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. The website of Kintaro Publishing uses a reliable SSL Certificate to ensure that your personal information does not fall into the wrong hands.
Van Helmontstraat 23
103029 AA Rotterdam
E-mail address: email@example.com